Leadership & delegation #4 of 5: Communication, influence and feedback

In just 90 minutes, you’ll gain practical, actionable tools you can start using the same afternoon. The session is hands‑on, with real examples and simple frameworks owners and managers can implement immediately.

In small organisations, every conversation matters. Leaders often believe they are being clear, while teams (as well as customers and stakeholders) may experience confusion or mixed signals.

This webinar focuses on practical, human communication skills. Participants will explore how influence is built through clarity, calmness and follow-through, and how effective feedback protects standards while strengthening relationships.

The result is better conversations, greater influence, fewer misunderstandings, improved performance, and leadership that feels credible and steady under pressure.

Who is this for:

• Business owners with employees who want clearer communication and fewer misunderstandings

• Managers handling feedback, influence and difficult conversations

• Leaders looking to adapt their leadership style without losing authenticity

• Anyone looking to connect, engage and influence colleagues, customers and stakeholders

Key Topics we’ll cover:

• Developing influence and assertive, effective leadership

• Adapting leadership style without losing authenticity

• Why under-communication is more damaging than over-communication

• The fundamentals of great communication

• Giving feedback that improves performance rather than creates defensiveness

• Techniques for increasing engagement and motivation (eg storytelling, questioning, listening, elevator pitching)

By the end of this workshop, you will:

• Communicate with greater clarity, confidence and influence

• Adapt your leadership style to different people and situations

• Give feedback that leads to real improvement, not resistance

• Build trust through consistency and fairness

Book early as spaces are limited.