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Sell online with confidence with free product safety courses from Trading Standards

Does your business sell online products which are regulated for product safety? If the answer is yes, then you can accessย FREEย product safety courses to boost your knowledge and improve how you do business.

Buckinghamshire and Surrey Trading Standards is working with the UK Office for Product Safety and Standards (OPSS) and the Chartered Trading Standards Institute (CTSI) to provide the offer.

It is available to all Surrey businesses who sell via websites or social media until the end of March. 

Those taking part will boost their knowledge and understanding of product safety. It will also improve how you do business and boost customer confidence.

Businesses who’ve already taken part have reported:

  • increased awareness and education
  • building a relationship with the regulator,
  • improving future business with plans for future actions

What does free product safety courses involve?

The product safety training is open to all businesses that sell products online – from sole traders and SMEs to multi-nationals. You may also have retail premises or sell only a few items on social media.

It has three elements:โ€ฏ 

  1. An initial conversation with a Trading Standards Officer to discuss your approach to product procurement. This includes your understanding of product safety and online trading requirements. 
  2. Free training workshops delivered by the CTSI, plus access to online materials and guidance. 
  3. A final conversation between you and a Trading Standards Officer. This establishes the impact of the training and it it has improved your understanding of consumer product safety and online trading. 

No personal data or information provided by a business will be reused for any other purposes outside of the training. 

And the discussions with Trading Standards officers are simply to establish if you have benefited from the training. They will not be discussing individual products or specific compliance related issue.  

How do I sign up?

Businesses interested can sign up via Surrey County Council’s online form.

Or you can contact Trading Standards direct by calling 0300123 2329.

If you need more general support then the Business Surrey team can also provide free support. Get in touch via the Business Support Form.

A man in a black suit and white shirt stands in from of a promotional banner for Buckinghamshire and Surrey Trading Standards