Shaping Surrey’s Future – Local Government Reorganisation final plan published

As part of the ongoing Local Government Reorganisation (LGR) and Devolution process, Surrey County Council has now published its final plan for Shaping Surreyโ€™s Future.

The county council’s plan advocates the creation of two unitary authorities in Surrey โ€“ East Surrey and West Surrey โ€“ as the most cost-effective, efficient and simple way of providing key local services. 

The new authorities would have responsibility for all local government services in their area, including refuse collection, highways, parks and open spaces, libraries, social care, education and planning. They would replace the current two-tier system of one county and 11 district / borough councils.

The creation of new unitary authorities would also unlock further devolved responsibilities for Surrey. These would sit with a directly elected mayor representing the whole of Surrey, providing strategic oversight for economic development, skills, transport and housing.

Other areas, such as Greater Manchester and the West Midlands, already operate successfully this way. It sees the strategic authority working directly with employers to drive growth, improve employment opportunities for residents and bring investment into their regions.

Timeline for Shaping Surrey’s Future

If approved by its cabinet next week, Surrey County Council will submit its Shaping Surrey’s Future proposal to government before 9 May. The full proposal is on the Council website with additional information in the appendices.

District and borough councils will be putting alternative proposals forward by the same deadline.

Ministers will make a final decision in the early Autumn.

LGR – view from a business leader

Chris Hurren, chair of Surrey Business Leaders’ Forum, wrote an individual letter of support for the proposal, saying:

“While we recognise that LGR in itself is a matter for our local authority leaders to discuss directly with [government], on behalf of businesses across Surrey I want to reemphasise the importance of delivering strategic economic functions on a single county footprint.

“Our belief โ€“ supported by examples of devolution elsewhere, such as Greater Manchester and the West Midlands โ€“ is that business growth is dependent upon opportunities to maximise and leverage economies of scale, supporting cross-county collaboration between high-growth clusters and innovation assets.”

He added: “Whichever path is taken through the Local Government Reorganisation and devolution in Surrey, future success will require collaborative working with strong and independent unitary authorities operating on functional economic areas with a fair and reasonable split of innovation assets and strategic towns.

“We trust government and our local elected representatives to agree on the best way forward for the businesses, residents and communities of Surrey, ensuring that these authorities are well-placed to provide crucial, efficient and effective public services in the short and long term.”

Gatwick expansion plans latest

Gatwick expansion plans are due to be decided by government ministers later this year. Airport bosses are announcing they are prepared to make several changes to proposals relating to noise and public transport.

London Gatwick says bringing the Northern Runway into routine use is “one of the biggest growth opportunities for the UK today”.

The ยฃ2.2 billion project is privately financed and could serve up to 80 million passengers a year. And those at the airport claim it will driveย growth. They claim it will inject an additional ยฃ1 billion into the UK economy every year, creating 14,000 jobs.

The plans include moving the runway (currently used as a standby) 12 metres. This would allow the UK’s second busiest airport to have a second fully functioning runway.

Plans for bringing the northern runway into use were first consulted on in 2021.

Transport Secretary Heidi Alexander announced in February she was “minded to grant” the proposal, providing key considerations were met.

Interested parties are currently able to provide feedback on additional conditions recommended by the Planning Inspectorate.

A final decision is due by October 2025. Gatwick say work could start this year and be complete by 2030.

Gatwick’s response

London Gatwick responded to the Secretary of State’s minded to approve letter last week. It incorporated feedback on key conditions related to noise and public transport

In its response Gatwick stated it will accept stricter limits on aircraft noise. It has also put forward an improved noise insulation scheme for local residents.   

Gatwick has also accepted a requirement of 54% of passengers using public transport prior to bringing the Northern Runway into operation.

The response reiterated the need for third parties, including the Department for Transport, to support delivery. This would include, for example, reinstating the full Gatwick Express train service. 

If the 54% target is not achieved then London Gatwick has also proposed an alternative cars-on-the-road limit. This will be met before first use of the Northern Runway to address concerns about possible road congestion. โ€ฏ

If neither are met, then use of the Northern Runway would be delayed until ยฃ350m of road improvements have been completed.  This would make sure any additional road traffic flows can be accommodated and any congestion avoided.โ€ฏโ€ฏ 

London Gatwick response also included measures to strengthen sustainable design and reduce emissions. 

Read the full response on the Gatwick Airport website.

A list of comments from all interested parties can be found on the Planning Inspectorate website.

CGI image of planes landing at the new Northern Runway, part of London Gatwick's expansion plans

Creative and Cultural Industries Leaders Network launched at Surrey’s UCA

A Creative and Cultural Industries Leaders Network has been established in Surrey, driving global conversations on technological change in this crucial regional and national sector.

The UKโ€™s creative and cultural industries are worth ยฃ125 billion and trillions globally. It is a sector that is constantly evolving, with huge technological advances coming and fast.

But with the World Economic Forum employers anticipating 39% of workersโ€™ core skills will change by 2030, there’s a challenge how industry leaders will adapt to change.

The University for the Creative Arts (UCA) is tackling these questions head on, starting by bringing together industry leaders. The inaugural meeting of the Creative and Cultural Industries Leaders Network took place at its Farnham campus last week.

Organisations attending the launch included Warner Bros, British Film Institute, Adobe, ITN and Appleโ€™s Media Arts Lab.

About the Creative and Cultural Industries Leaders Network

Challenges for leadership was the focus of the first session, taking place at UCA’s bespoke Creative Business School.

Professor Lyndsay Duthie, UCAโ€™s Pro Vice-Chancellor Academic Partnerships & Industry Engagement, explained:

โ€œThe creative and cultural industries are full of opportunity, but being part of the narrative is vital to thrive in these changing times. We need to think globally to maximise potential and collaborate across disciplines. UCA has developed this Network with senior industry leaders to share ideas and shape its future.โ€

Speakers included:

  • Samantha Perahia, Head of Production from British Film Commission,
  • Sara Whybrew Director of Skills at British Film Institute,
  • Stephen Hancock, Executive Director, Appleโ€™s Media Arts Lab
  • award-winning TEDx speaker, Andy Coley

All acknowledged the importance of talent pipelines, resilience and leadership.

Other representatives taking part in discussions on leading for the future, considering AI, ethics and cultural power, included:

  • Kim Rowell, Managing Editor, ITN and Vice Chair of Royal Television Society Technology Centre,
  • Emma Thwaites from The Open Data Institute
  • Chris Wheeler from Warner Bros.
  • Niels Stevens Adobe

UCAโ€™s President & Vice-Chancellor, Professor Jane Roscoe, reiterated:

โ€œUCA is in a great position to facilitate the important discussions we must now have to futureproof our sector. The event confirmed that we can play a leading role supporting, steering and equipping the creative and cultural leaders for the challenges today and tomorrow.โ€

If youโ€™d like to join UCAโ€™s Creative and Cultural Industries Leaders Network please email Helen Witt.

Surrey and the Creative Industries

Surreyโ€™s creative industries cluster is a vibrant and dynamic sector. It comprises a diverse array of businesses, educational institutions, and collaborative networks.

It has more than 10,000 digital startups, film and TV studios, artistic producers, and entertainment companies employing 45,000 people.

There is a range of support available for freelancers, startups and businesses in the creative industries. Contact us to find out more.

Image credit: UCA

US tariffs support made available by government

US tariffs of 10% have recently been imposed on most UK goods imported into the United States. To support businesses in Surrey and the rest of the country, government is introducing some support measures.

Businesses in Surrey have a long track-record of trading with the world. And with the United States being our largest and closest trading partner, it could have an impact on how you do your business.

UK government has a range of US tariffs support on offer, including:

US tariffs currently in operation

The additional 10% tariff is on top of existing US duties, fees and taxes on imports from the UK. It’s been live since 5 April.

These additional tariffs do not apply to US imports of:

  • steel, aluminium articles and automobiles, which are subject to separate additional 25% tariffs. Tariffs of 25% on automobile parts are due to be implemented no later than 3 May.
  • copper, pharmaceuticals, semiconductors and lumber
  • energy, energy products and other minerals not available in the US

The tariffs situation is fast moving. So, it’s worth discussing the latest situation direct with the UK export support service before making any key business decisions.

UK trade with the US

The UK exports more to the US than to any other single country.

A recent House of Commons Library research paper states that in 2024, UK exports to the US were worth more than ยฃ59 billion. This totals 16% of all UK goods exports. The next largest market is Germany which accounted for ยฃ32 billion of goods exports (9% of the total).

The top five UK goods exports to the US over the year to September 2024 were:

  • cars (ยฃ8.3 billion)
  • medicinal and pharmaceutical products (ยฃ7.2 billion)
  • mechanical power generators, intermediate (ยฃ5.2 billion)
  • scientific instruments, capital (ยฃ2.4 billion)
  • aircraft (ยฃ2.2 billion).

While UK exports of goods to the US are large, exports of services are much larger. In 2023, UK exports of services to the US were ยฃ119 billion, almost twice as large as goods exports.

The top five services exports to the US in 2023 were:

  • other business services, including legal services, accounting and architecture (ยฃ51.8 billion)
  • financial services (ยฃ25.8 billion)
  • insurance and pensions (ยฃ10.5 billion)
  • telecoms, computer and information services (ยฃ9.6 billion)
  • travel (ยฃ7.3 billion)

While tariffs are not imposed on services, some services exports may be linked to exports of goods.

Extra US tariffs support

Even with the extra charges, there’s lots of opportunity for Surrey businesses to trade globally.

With the right preparation, resources and support, your business can thrive on the world stage.

At Business Surrey, weโ€™re here to guide you at every stage of your export journey. This includes extra US tariffs support.

Visit our Export and International Trade page for a list of helpful resources and organisations which can help you on your way.

Or if you would like more bespoke support, get in touch with out team of experts via our business support form.

A warehouse full of cardboard boxes on pallets ready for exporting. A forklift truck is in the centre moving some of the stock.

North Downs Line improvements backed

The North Downs Line Partnership, which aims to improve east-west train connectivity in Surrey, is receiving support from key organisations.

The North Downs Line is a key orbital east-west link for the South-East. It connects Reading, Guildford, Dorking, Gatwick Airport and the towns and villages in between.

As part of broader efforts to support regional economic growth and transport decarbonisation, a new partnership group is now meeting.

Great Western Railway (GWR), Network Rail, London Gatwick and Surrey County Council attended the inaugural meeting of the group. Its aim is to improve local services, grow the line and unlock further benefits for customers.

Partners want to develop the growth corridor while working closely together to deliver better services for residents and customers.

A key change could be the introduction of fast-charge battery trains on the line. This is something that GWR bosses shared with partners at the inaugural meeting.

Ongoing improvements

The North Downs Line Partnership is already unlocking benefits for passengers. It is building on early success of collaboration, including increased connectivity and a better timetable.

The December 2023 timetable change saw the introduction of two trains per hour between Reading and London Gatwick. This led to nearly 100,000 new passenger journeys year-on-year, with customers taking advantage of more frequent services to better suit their plans. Further plans to improve the timetable are in development.

Members of the partnership recently visited GWRโ€™s fast charge batteryย test trainย at West Ealing to see the innovative technology.

Partners agree battery electric powered trains offer the best solution to replace the diesel trains currently in service on the line. It will provide better outcomes for passengers and support decarbonisation.

Next steps will be to encourage more partners to get involved to improve this vital train link. It is also looking to champion future investment in the line to promote rail as a sustainable way to travel.

This links in with the recently-launched Surrey’s Economic Growth Strategy 2025 to 2035, which identifies transport and connectivity as one of five key drivers of change.

North Downs Line Partnership – what they say

Cllr Matt Furniss, Surrey County Council’s cabinet member for Transport, Highways and Economic Growth, said:

โ€œWe’re pleased to see this new Partnership launched to focus improvements on the North Downs Line, working with a range of organisations to deliver on this. As the first local authority to sign up, we want to encourage more partners to come forward and share knowledge, expertise and ideas to improve the service.”

Jonathan Pollard, Chief Commercial Officer, London Gatwick said:

โ€œAs we continue to grow as an airport, it is vital that we continue to invest in boosting sustainable transport options for our passengers and local communities.

โ€œThe Great Western Railway service to Reading is already a vital service. Our partnership provides the framework for an even more ambitious and collaborative approach to developing air to rail services at London Gatwick. We are delighted to continue this journey with the GWR team.โ€

Mark Hopwood, Managing Director of Great Western Railway said:

โ€œThe North Downs Line remains a key route on our network, connecting communities across four counties with London Gatwick. Weโ€™re proud to serve it. We want to see the timetable strengthened and deliver these improvements with local stakeholders to best accommodate the diverse range of customer needs along the route.โ€

Mark Goodall, Wessex Route Director for Network Rail, said:

โ€œWe are investing in the North Downs Line. Earlier this year, we replaced the wheel timbers on the bridge over the River Wey, south of Guildford.

“We are committed to finding ways to renew and improve the line for years to come to better serve those communities. Later this year, we will be completing the resignalling project on the line between Guildford and Reigate. Further details will be announced in due course.โ€

Three men in suits pose on a station platform with a train from the North Downs Line in the background

GDLX25 indie games expo comes to Surrey

GDLX25, a leading games expo showcasing the best indie talent in the UK, is coming to Surrey for the first time.

More than 600 people attend the annual event run by Game Dev Local. It’s normally held in east London but was at risk of being cancelled after the venue fell through.

The University for the Creative Arts (UCA) came to the rescue, hosting the fourth edition of GDLX at its Farnham campus this weekend (April 12, 2025)

Stuart De Ville, CEO of GDL, contacted UCA to ask if anything could be done to help. The team at the university then stepped in.

Andy Bossom, UCAโ€™s Industry Engagement Lead for the School of Games and Creative Technology said:

โ€œUCA prides itself on its can-do attitude โ€“ we are agile and were able to step in at the last minute, to become the host partner institution.

โ€œItโ€™s important for us to support the indie developer community, as many of UCAโ€™s games graduates aspire to work on unique indie games after graduation. The last couple of years has been tough for the games industry, in terms of studio closures and the pausing of other key UK games events.โ€

Stuart De Ville, CEO of GDL, said:

“The support from UCA has been nothing short of amazing. When we faced the unexpected challenge of losing our venue, it stepped up to ensure GDLX25 could still happen.

โ€œEvents like this are vital to the indie games industry, providing a space for developers to showcase their work, connect with industry professionals, and build a stronger community. Thanks to UCA, we can continue that mission and bring together some of the brightest talent in indie games this year.โ€

What is GDLX25?

GDLX25 is an indie games expo for indie game developers and enthusiasts.

GDLX25 is taking place Saturday 12 April, from 12pm to 7pm at the University for the Creative Arts in Farnham, Surrey.

With more than 50 independent games companies and around 600 attendees, it will showcase the brightest talent in the industry.

There will be industry talks, networking opportunities, and a careers stage led by experts on a wide range of topics, including game design, programming, art, and sound.

UCA can also announce, GAIN โ€“ Games and Innovation Nexus โ€“ will be the main sponsor of the event. GAIN is a partnership between UCA, the University of Surrey, and the University of Warwick supporting the wider gaming industry.

For more information, directions, and tickets visit www.uca.ac.uk/gdlx25.

Games and Surrey

Surreyโ€™s video game industry is one of the largest and most vibrant in the UK. It has over 85 studios and is often called the โ€˜Hollywood of Gamingโ€™.

Surrey has seen many world-first innovations in this growing sector. In total it generates more than ยฃ3 billion a year for the UK GDP and employs almost 50,000 people.

The region is home to a diverse array of studios, from small independent teams to large companies.

We’ve worked closely with UCA and the University of Surrey on the GAIN programme. This aims to strengthen links and develop infrastructure between gaming businesses in Surrey.

If you’re looking for additional support to grow, get in touch via our business support form.

Games development software is on a desktop screen, being looked at by two people.
Three people holding microphones are sat on stage at a conference, with a green background behind them

Funding to boost growth for Surreyโ€™s businesses and economy

Funding to boost growth is now available from Surrey County Council with millions available for innovative ideas to enhance the economy.

Businesses, employer representative groups and partner organisations are all invited to apply for investment from the new Economic Growth Fund.

Up to ยฃ7 million is available for this financial year. Grants will be awarded to those demonstrating how they will boost economic outcomes for the people, places and businesses of the county.

Applications for the first round are now open, closing at the end of May. Apply via the form on the Business Surrey website.

The launch comes as the Council also publishes Surreyโ€™s Economic Growth Strategy 2025 to 2035, which sets out the long-term focus and priorities to drive sustainable growth in the county for the next decade.

What is the Economic Growth Fund?

The Economic Growth Fund has been created by the Council in collaboration with employers from across the county via the One Surrey Growth Board and Business Leaders Forum.

The idea is to make it as simple and easy-as-possible for those looking to apply for funding to boost growth.

So, a range of funds, such as UK Shared Prosperity Funding from government, have been pooled together into a single application process.

The first round covers three areas.

  • Business Growth Grants support companies of all sizes to scale up and create jobs. Match funding of between ยฃ10,000 and ยฃ50,000, covering 50% of project costs is available.
  • The Innovation Spaces Fund focuses on physical infrastructure, such as training hubs, collaborative workspaces, and testing facilities. Minimum bid of ยฃ50,000.
  • The Future Surrey Fund is open to anyone, including partners – such as employer representative groups, local authorities, research institutions and schools. Applications should focus on innovative ideas that can scale while delivering economic impact in Surrey.

To apply, you’ll need to demonstrate how your bid delivers against the three priorities in the refreshed economic strategy. These are workforce and skills; business growth; and economic infrastructure in Surreyโ€™s communities.

There’s a two step process for all three areas, starting with an expression of interest.

Read more about criteria and closing dates on the Economic Growth Fund page.

“A fantastic opportunity”

Matt Furniss, Surrey County Councilโ€™s Cabinet Member for Highways, Infrastructure and Economic Growth, said:

โ€œThis is a fantastic opportunity for businesses, training providers and partners to secure immediate investment in ideas to drive growth in Surrey.

“We know that Surrey has a strong economy, contributing ยฃ50 billion a year to UK PLC. But the refreshed economic strategy highlights several challenges around start-ups, high-growth businesses, retaining talent and an increasing number of people out of work.

“The new Economic Growth Fund is one of the ways we can tackle those challenges while delivering benefits to the people, places and businesses across the county. Our ambition is simple: we want to position Surrey as one of the UKโ€™s leading regional economies while ensuring No One is Left Behind.”

Chris Hurren, Chair of the Surrey Business Leaders Forum, said:

“Growth in Surrey, like much of the country, has slowed in recent years. We can only tackle the challenges by working together while focusing on the needs of businesses and outcomes for our people and places.

โ€œThe refreshed Economic Strategy, which is evidence-led and developed in partnership with businesses, employer representative groups, academia and other key stakeholders, is very much the starting point of our journey.

โ€œTogether, weโ€™re determined to drive forward this ambitious agenda and deliver our ambition to benefit our residents, businesses and wider communities.โ€

Read the full criteria and other key details are on the Economic Growth Fund page.

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Marketing toolkit now available to Surrey businesses

A marketing toolkit to help Surrey businesses start, grow and thrive is now available via the Business Surrey website.

As part of our work to support businesses of all sizes across Surrey, we’ve developed a series of online training videos focusing on promoting and selling companies to customers.

Marketing is one of the most requested areas of support that we receive from Surrey businesses.

And this toolkit will help increase your understanding and confidence around marketing techniques while developing a bespoke approach to grow your customer base and increase sales.

You can access the toolkit in just a few clicks by completing the form on the Marketing Toolkit page.

What is the Business Surrey marketing toolkit?

The Marketing Toolkit videos are hosted by members of the Business Surrey team in conversation with specialist adviser Daniel Chidley. He has over 20 years of experience in supporting businesses of all sizes with marketing support.

The four videos cover a range of topics on a “learn as you go” basis.

Each one comes with a DIY worksheet document available for downloading. These can be completed as you go – meaning the learning can be directly applied to your own business.

Two completed case studies are also available to provide help and inspiration.

The videos are designed to be watched as a series and cover:

  1. Marketing Strategy
    • why a strategy and plan are crucial foundations on which to build your marketing activities.
  2. Understanding Your Customer
    • defining your target audience, identifying the channels you need to use to reach customers, and creating content to use in your communications
  3. Marketing Technologies
    • focusing on media channels, the importance of a website and social media โ€“ plus customer relationship management tools.
  4. Your Marketing Action Plan
    • covering off budgeting and how much you should be spending, while also looking at who should carry out marketing activities.

Download the guide in just a few clicks via our Marketing Toolkit form.

The toolkit has been funded by UK government as part of our Surrey Growth Hub service. The videos were filmed at Tannery Studios in Send by Lamplight Media.

Need additional support?

The Business Surrey Marketing Toolkit uses technology to provide a different way of providing bespoke business support.

But we recognise that some business owners may need additional help, either via email, phone or face-to-face.

So you can get in touch with our business advisors at any point.

You can also:

Filming of the Business Surrey marketing toolkit - two people sat in chairs look at laptops as filming takes place in the background
A man with glasses, beard and a purple shirt is presenting in an engaging way. He is looking to the right of the picture. A lamplight is in the background.

Local government reorganisation interim proposals put forward by Surrey leaders

Local government reorganisation in Surrey is moving a step forward as leaders of all 12 Surrey councils agree on the key points of an interim proposal for the county.

Under the plans – which need to be signed off by ministers – Surrey Council Council along with the county’s 11 district and borough councils could be dissolved by April 2027. They would be replaced by a series of new unitary councils.

Ministers say streamlining local government could lead to greater efficiencies, improved service delivery, and economic growth for businesses in the area.

Government adds that Local Government Reorganisation (LGR) in Surrey will then unlock further devolution in the county. This could see greater responsibilities transferred out of Whitehall to local leaders to drive economic growth.

Local government reorganisation in Surrey

In February, government asked Surrey to move forward quickly with plans for local government reorganisation and devolution.

All Surrey Council Leaders have worked together over recent weeks, agreeing key areas of collaboration and principles for reorganisation and devolution in the county.

Surrey County Councilโ€™s Cabinet are meeting next week (March 18) to agree and submit its interim proposals ahead of the governmentโ€™s March 21 deadline.

The proposal sets out how the county council will work jointly with district and borough councils through LGR and devolution. It also highlights opportunities for residents and businesses across Surrey.

District and borough councils in Surrey are also discussing options for reorganisation and will publish their recommendations in due course.

Government will give direction on whether any of these options should be developed further. A full business case will then be submitted on 9 May.โ€ฏ A final decision is expected from ministers in the Autumn.

LGR – what council leaders are saying

Tim Oliver, Leader of Surrey County Council said: โ€œIโ€™m pleased that Surreyโ€™s Leaders have come together to agree the principles of a local government reorganisation proposal โ€“ which makes Surrey the first area in the country to agree a collective plan with all councils.

“I am clear that two unitary councils would bring the most benefits for Surreyโ€™s residents. It would create a simpler model of local government that is more efficient, offers better value for money and improved outcomes for all.

“We are well prepared for change in Surrey and our proposal would set the foundations for better public service alignment and unlock further devolution, meaning we can elect a mayor which will bring more power, flexibility and funding. 

“Throughout the development of this proposal we’ve engaged with partners across Surrey to ensure weโ€™re putting the best option forward to government. Itโ€™s important to consider how all council services, as well as other bodies like the police, fire service, health services operate, so any new system makes sense for residents.”

Hannah Dalton, Chair of Surrey Leaders Group said: “The leaders of Surreyโ€™s councils have been meeting weekly to discuss how local government will be structured here in Surrey.

“Today, district and borough councils will publish a report outlining potential options on what form local government reorganisation may take, which will include scenarios for two and three unitary councils. The vast majority of the 11 districts and boroughs are supporting three unitaries.

“Next week, Extraordinary Council Meetings will take place across the county, at which councillors are invited to note the initial submission.

“We remain committed to working together to agree a proposal that achieves the best possible outcomes for our residents.”

How will LGR and devolution impact Surrey businesses?

The creation of new unitary councils across Surrey will affect businesses across the county.

From a practical point of view, who you pay business rates to will change. Other local services like commercial waste, planning, licensing, environmental health and trading standards could also move to a new authority.

Devolution could have an even greater impact. Evidence from areas like Greater Manchester and West Midlands shows that handing greater powers to regional leaders can drive growth. It can also strengthen local economies.

Surrey is already benefiting from some devolved responsibilities. This includes business support delivered via Business Surrey’s Growth Hub service and Surrey Careers Hub.

Additional devolution could see transport, skills, employment support and strategic planning move under an elected regional mayor.

This will mean greater control and local accountability over the development of Surrey’s economy.

What happens next?

Government has asked Surrey County Council to submit an interim plan by next week (March 21). A final proposal is due by May 9. Ministers will then decide on the best option for Surrey by Autumn this year.

To help meet the ambitious timelines, government has postponed County Council elections for one year to May 2026. โ€‹

Elections to new ‘shadow’ unitary councils are expected to take place in May 2026. They could officially go live in April 2027 when existing councils will dissolve. โ€‹

Devolution is set to follow once LGR is complete. This could see a Mayoral Strategic Authority (MSA) created for the county, enabling further devolution across Surrey. Or Surrey could join a neighbouring MSA.

The draft LGR business plan will be available on Surrey County Council’s Devolution and Local Government Reorganisation page when published.

Visit the FAQs page on the County Council website for further information.

Aerial image of Surrey UK

Digital changes coming for Surrey businesses

Digital changes are coming for Surrey businesses of all sizes, which may impact how customers and suppliers contact, pay and invoice you.

In less than two years, all analogue landlines in the UK will be switched off. This could impact how customers contact your Surrey business and how they pay for your services.

Government is also considering the roll out of e-invoicing, which could improve productivity and automate business processes.

Below we set out how and when these changes are coming into force. And why your Surrey business should start thinking about futureproofing your business today.

Digital changes: phone lines

Landlines in the UK are going digital – but is your business ready?

The existing analogue technology – the Public Switched Telephone Network (PSTN) – which has supported phone and broadband services for decades is being retired and switched off. This is because the network is old, and becoming harder and more expensive to maintain.

So by early 2027, all landline calls will be delivered over digital technology, called Voice over Internet Protocol (VoIP). You might also see this referred to as โ€˜digital phoneโ€™ or โ€˜digital voiceโ€™.

This is not happening only in the UK. These changes are taking place all over the world.

Business benefits of digital phone lines

Trade magazine ISPreview estimates one in five (22%) of all UK businesses are still using analogue systems.

New digital phone lines will allow communications providers (such as BT, Virgin Media O2, Sky and Vodafone) to offer consumers and businesses clearer and better quality phone calls. There could also be new features such as anonymous caller rejection or three-way calling. 

VoIP is also more resistant to severe weather. The cables used are waterproof and less prone to damage during a storm or other severe weather events.

Landlines may also be used for alternative devices such as lift alarms, fax machines, burglar alarms and card payment systems.

BT has taken the decision to retire its PSTN by January 2027. This means other providers that use BTโ€™s network must follow the same timescale – so, at most, Surrey businesses have 18 months to move over to a new digital network.

Communications providers will not know which devices are connected to their network. So it is important for you to review which devices you’re using and decide if they need replacing or upgrading.

Then contact your current communications provider to discuss alternatives.

To help, Ofcom has published a list of FAQs and prompts. Openreach has also published factsheets for businesses who use phone lines to deliver services. This will help you understand how the move to VoIP services may affect you.

Digital changes: Electronic invoicing

Would electronic invoicing help your Surrey business? Government is seeking views on standardising and increasing its adoption across UK businesses.

E-invoicing is the digital exchange of invoice information directly between buyersโ€™ and suppliersโ€™ financial systems, even if these systems are different. The invoice is then automatically written into the buyerโ€™s financial system without manual processing.

Increased e-invoicing uptake may support economic growth, business productivity, improve business cashflow and reduce errors in tax returns. It has the potential to both support businesses and tax administration.

HMRC and the Department for Business and Trade (DBT) are currently running a joint consultation to understand how e-invoicing may align with you or your customersโ€™ businesses.

Businesses of all sizes โ€“ whether they use e-invoicing or not โ€“ are encouraged to take part, along with interest groups, representative bodies, industry bodies and individuals.

Responses will take a few minutes to complete via this online form.

Looking for further support?

Our team of experts can provide tailored advice to help your business grow and succeed. Get in touch to find out more via our business support form.

You can also register to receive our newsletter, to receive the latest information on events, funding and more, for all Surrey businesses, direct to your inbox every month.

A man sat a desk with a laptop in front of him smiles while looking at a phone. He is in a business environment. There is a pot plant on the table too.